If within 30 days you’re not satisfied with your Monso Water Purifier System, we’ll come and collect it. That’s hundreds of glasses of pure water to enjoy while you make your mind up
We're assuming you've never had this system in your property before, but we're confident you'll like it.
That's why, if you change your mind within 30 days of your system being installed, we'll issue you a complete refund without any questions asked.
If you change your mind, we make it simple for you by just calling us and we'll take care of the rest.
Our expert will visit to your house to disconnect and remove the Water System after we've agreed on a suitable time.
We'll refund your money after your Water System has been removed and inspected for damage.
There are no hidden fees, no collection charges, and no fees for engineer call-outs.
No matter with which payment method you have paid with, your money will be returned to you in same method once the Monso Water Purifier is collected.
We'll refund any payments you've made and terminate the plan, so no further payments are taken.
We'd love to know why, and we'd be happy to assist in resolving any concerns. Our customer care staff is available and responds to calls in working hours. If they are unable to assist you in resolving your problem, they would gladly arrange for pick-up and a refund.
We usually attempt to collect 5-to-10 days after you contact us. Our staff will work with you to find a time that is convenient for you (Monday through Friday, 8 a.m. to 5 p.m.).
The evening before collection, we'll call you to schedule a 2-hour time frame.
If you decide to cancel, you must do so within 30 days after the installation date. It's possible that collection may take longer than 30 days, but this will have no effect on your refund.
The flexible hose that is linked to your mains water supply will be carefully removed by our specially trained expert. If a hole has been drilled through the countertop, we will fill this with a color-matched silicone filler.
You may be responsible for the cost of repairs if your Water System is broken beyond normal wear and tear before we can refund your money. We may not be able to issue a refund in the rare circumstance that serious damage has occurred.
As soon as we receive your Monso Water Purifier, it is subjected to a brief damage inspection, which takes around 2-3 days.
We will provide your refund as soon as this is completed.
Just keep in mind that the money may take up to 5 working days to reach your account, depending on your bank.
Ready for Pure Water?