Maintenance

How we maintain and care your Monso Water Purifier

Simply let us make an appointment to service, sanitize your product and replace the required filters every 6 months. You do not need to do anything, just let our water experts to make an appointment with you.

Our unique maintenance system is designed to be relaxed and stressfree

expert water purifier service

Expert quality, expert maintenance

Although Monso Water Purifiers are compact systems, it is designed to be easy to use, can run flawlessly, and are stable with professional maintenance. To free the hassle from our customers, unlike the other water purifier companies, we do not guide you to maintain your Monso Water Purifier system on your own. Maintenance of Monso Water Purifiers is crucial to keep the water pure and should be performed by an MHWE (Monso Healthy Water Expert).

We have been making sure our customers' Monso Water Purifiers are running smoothly, no matter how many years they have been using them. We have been keeping our maintaining Monso Water Purifiers in the UK for 15 years.

Research and testing

We have tested the tap water quality, hardness, and toughness numerously all around the areas that we are serving. We are keeping our tests updated always. Based on our research and tests, every area in the UK has its service and visit times due to the quality of the water being lower or higher. Due to the fluctuation of water quality in every different area, we are keeping the numbers in our system and we are processing our unique maintenance system to keep in contact with customers that need maintenance.

This means, based on the area you live, you could be visited twice or once a year. Of course, if you feel that the taste quality of the Monso Water Purifier has dropped, you should contact us to request a visit without waiting for our visit call for maintenance.

Research and testing on water

*Due to low-quality water, customers in the Greater London area will be visited twice a year without an assessment. All other areas will be assessed by our experts to decide the regularity of the visits done by our MHWE.

What happens in maintenance visit?

Service at your doorstep

No matter rain or shine, all you have to do is be at home and our Monso Expert will be ringing the bell.

Efficient Filter Replacement Service

Water can contain dirt, minerals, chemicals and other impurities that can cause bad odour and taste. All these contaminants will be trapped in the Monso Water Purifier's unique design filters. Our Monso Expert will analyse and perform tests over the filters to figure out which filter needs a change. Our Monso Expert will provide you the best service to ensure that you are drinking healthy water all times.

Monso provides the most reliable filtering system with every filter certified by WAQ.

Detailed cleaning and maintenance over water pathways

Through maintenance of the water tank and water paths in order to ensure and provide clean water.

The water tank and water paths are serviced in detail through the use of a specialized water purifier sanitation kit during Monso Expert’ s maintenance visits.

Cleaning and sanitization of water tank

Cleanliness of airtight tank is further enhanced with Heart Service sanitation using specialist equipment provided to our Monso Experts.

Function checking

Regular examination of water purifier functions to ensure that Monso Water Purifier perform in the best condition and serves you the best water.

Sanitization of the unit and tank with Atomizer 2.0

The new New Atomizer 2.0 provides comprehensive cleaning as well as sanitise seamlessly with its step-by-step feature.The material and water from New Atomizer 2.0 are safe and hygiene to ensure the cleanliness of your product. Countertop can be neat and mess-free during service with our innovative New Atomizer 2.0.

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