Delivery & Installation

How do I get a Monso Water Purifier installed?

You can see all steps we go through to provide you the clean, healthy, and pure water

The stress-free installation process

Order is placed Once we receive your order, our team will make notes about your order to inform the relevant team and make sure that you receive a call within the 3 days after the order placed.
Receive a call to schedule Our relevant team will give you a call to schedule the desired installation date. We will also inform you about the general terms of rental and answer if you have any question.
Engineer deliver and install Once the agreed installation date comes, our engineer will visit you in the timeframe that is given to you. The installation will take approximately an hour.
30-day satisfaction guarantee Now you can start drinking healthy water at all times. If you are not happy, you can cancel within 30 days after the installation and we will give you 100% refund.

How we install

To enjoy pure tap water, your water system must be connected to your water system. This is done with a thin flexible hose and a smart isolating valve, which means that it will not affect the water supply or other devices.

To learn more about how our delivery and installation process works, watch our sample instruction video (a sample model is used, it may not match the actual model you ordered) in which everything about the process is explained.

Can I install the Monso Water Purifier myself?

Expert knowledge is required to install a Monso Water Purifier system. Therefore, a unique, educated engineer will do all the installation. We also cannot guarantee that your warranty will stay valid if you perform the installation yourself.

There are no hidden costs – our professional Monso Water Purifier installation is £75.00, no matter what type of kitchen you have or how difficult the installation is.

What to expect when we install

Choose the desired place for your Monso Water Purifier

Choose where you want to place your new Monso Water Purifier. They should be within 1.5 meters of an electrical source (plug preferred) and not more than 15 meters of the water supply (usually behind the dishwasher or under the sink). If you can't decide where to install your Monso Water Purifier, our trained engineer will help you pick the best place for efficiency, ease of use, and decoration.

Our engineer will connect Monso Water Purifier to the water mains

Our engineer usually make a small 6 mm hole in the kitchen counter and pull a thin flexible hose into the water source.

Monso Water Purifier connected using a smart isolation valve that will not affect your plumbing or other appliances.

Our engineer will give you a demonstration about how to use Monso Water Purifier

Once the plumbing is finished, our engineer will help you set up your new Monso water purification system.

This includes showing you how to set it up for first use, the settings of cold and hot water, setting autofill levels, and generally making sure it’s working exactly how you want it.

Frequently asked questions about installation

We can perform an installation of Monso water purifiers in every home. However, it is highly recommended to obtain the permission of the homeowner before installation.

Our engineer may need to make a small hole (about 6 millimeters) in your worktop to access the water supply. If you do not own a house, you must report to the owner of the house. If you need more information about what to ask/tell your landlord, please contact our experienced team who can give you advice and information

Once you have done the plumbing, our engineer will give you a complete tutorial on how to use your new water system. If you forget or struggle with a feature you can always contact our experienced team to get more information and help. You can also check out our How to videos section to get more help about the features.

We will aim to install you as soon as possible. Once we get confirmation of your order, our installation team will contact you about scheduling an installation. Once we scheduled the installation, we will be there to install. We only schedule our installations in work hours of our office which is Monday-Friday, 8am to 5pm. (We are working hard to provide service on Saturday as well for busy customers. Once we call you for schedule the installation, we will try our best to fit it to your schedule.)

Absolutely. You can place the order and when our installation team contacts you, inform them about your situation and we will freeze your account. Once you contact us for installation, we will install the Monso Water Purifier and make your account active again. Alternatively, please beware that re-installations for renovations and if you are moving, it is completely free!

Absolutely. Our expert engineers are well trained to install the Monso Water Purifier systems through granite, marble, Corian, and many more materials. They still haven't tried installing it through vibranium , we are still waiting for a sample from Captain America. :)

Yes, we can. Monso Water purifiers doesn't affect the use of water softeners if it is installed properly.

When your new house is ready to perform an installation, just contact us and we will schedule a re-installation. All re-installations are free!

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